Advocate, Customer Experience

Rockwell Automation

Noida, India
Hybrid (work at the rockwell location at least mondays, tuesdays, and thursdays)
Customer complaint management
Incident management system
Customer satisfaction and loyalty
Rockwell Automation seeks an Advocate for Customer Experience in Noida, India, to oversee customer complaints and enhance satisfaction. The role requires strong communication and problem-solving skills, with a focus on collaboration across teams

Job Summary

  • Rockwell Automation's CustomerFirst ACE logs, addresses, and resolves each customer complaint according to formal procedures, facilitating communication among teams and maintaining accountability to enhance customer satisfaction and loyalty.
  • The ACE monitors complaints submitted through an online form, email, or phone, verifies details, logs them in an incident management system, and confirms they qualify as CustomerFirst complaints rather than routine support tickets.
  • Rockwell Automation offers a comprehensive benefits package including mindfulness programs, paid time off, volunteer matching, and employee assistance programs.

Matching Summary

Match Score: 85

Rockwell Automation seeks an Advocate for Customer Experience in Noida, India, to oversee customer complaints and enhance satisfaction. The role requires strong communication and problem-solving skills, with a focus on collaboration across teams.

Skills & Requirements

Must-have

  • Customer complaint management
  • Incident management system
  • Customer satisfaction and loyalty
  • Cross-functional team collaboration
  • Root cause analysis
  • Customer communication hub

Nice-to-have

  • Problem solver
  • Forward thinker
  • Agile manufacturer support
  • Sustainable solutions
  • Global technology leader

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3-5 years customer service/complaint resolution
  • 3+ years global/regional experience in India
  • Customer service processes and escalation management
  • CRM systems and Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

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