Campaign Manager, Quality Of Customer Experience (qcx)
Capital One
Riverwoods, US
On-site
Manage day-to-day testing campaigns
Vendor coordination and intake
Cross-functional collaboration with partners
Capital One is seeking a Campaign Manager for their Quality of Customer Experience team, focusing on enhancing acceptance testing efforts within the Global Payments Network. The role involves managing various testing campaigns to improve cardmember experiences at physical and digital points-of-sale through cross-functional collaboration
Job Summary
The Quality of Customer Experience team is seeking a Campaign Manager to support acceptance testing efforts for the Global Payments Network.
This position will work cross-functionally with Sales, Operations, and Marketing teams to boost effectiveness through testing campaigns.
Primary responsibilities include managing daily testing campaigns through a vendor, covering intake, design, process, and final reporting.
Matching Summary
Match Score: 85
Capital One is seeking a Campaign Manager for their Quality of Customer Experience team, focusing on enhancing acceptance testing efforts within the Global Payments Network. The role involves managing various testing campaigns to improve cardmember experiences at physical and digital points-of-sale through cross-functional collaboration.
Skills & Requirements
Must-have
manage day-to-day testing campaigns
vendor coordination and intake
cross-functional collaboration with partners
Nice-to-have
quality first mindset in payments
enhance internal processes
drive incremental volume through testing
Key Requirements
Experience managing testing campaigns via vendors
Ability to coordinate across multiple business units
Strong focus on reliability and market understanding