Technicien Planification Des Effectifs Coordination Des Activités

Beneva Insurance

Hybrid
Analyze historical and real-time data
Optimize schedules and resource allocation
Coordinate internal client planning
You will perform forecasting and review work volumes to optimize schedules and adjust resource allocation to contribute to customer service objectives

Job Summary

  • You will perform forecasting and review work volumes to optimize schedules and adjust resource allocation to contribute to customer service objectives.
  • You will analyze historical and real-time data, identify deviations, and communicate trends in a timely manner.
  • You will collaborate with internal clients for the follow-up of planning for various activities, leaves, or other elements that may impact service levels.

Matching Summary

You will perform forecasting and review work volumes to optimize schedules and adjust resource allocation to contribute to customer service objectives.

Skills & Requirements

Must-have

  • Analyze historical and real-time data
  • Optimize schedules and resource allocation
  • Coordinate internal client planning
  • Real-time monitoring of customer relations centers
  • Utilize workforce planning tools

Nice-to-have

  • Contribute to long-term strategy
  • Improve productivity and performance
  • Ensure compliance with work contracts

Key Requirements

  • Minimum 1 year of relevant experience
  • DEC in administration or equivalent
  • Advanced Excel skills
  • Familiarity with IEX, Genesys Cloud

Work Rights

Not specified

Tailored Resume

Cover Letter