Managing the day-to-day activities of the team, motivating them to achieve organizational goals, and developing timelines to achieve targets
Job Summary
Managing the day-to-day activities of the team, motivating them to achieve organizational goals, and developing timelines to achieve targets.
Conducting training to maximize team potential and empowering members with skills to improve confidence, product knowledge, and communication.
Offering a competitive Total Rewards Package including variable incentives, medical plan from Day 1 with free dependents, life insurance, and paid time-off benefits.
Matching Summary
Managing the day-to-day activities of the team, motivating them to achieve organizational goals, and developing timelines to achieve targets.
Skills & Requirements
Must-have
Managing day-to-day team activities
Motivating team to achieve goals
Developing and implementing timelines
Conducting performance reviews
Creating a pleasant working environment
Nice-to-have
Empowering team members
Maximizing team potential
Contributing to company growth
Innovative solutions
Rewarding interactions and collaboration
Key Requirements
3+ years leadership experience in BPO Healthcare
Senior Team Lead experience in BPO
Knowledge of ASA, CSAT, AHT
Bachelor’s degree required
Excellent people management skills
Excellent communication skills
Demonstrable analytical skillset
Organized & Self-Motivated
Results-Oriented
Confidence and skillful negotiating skills
Strong organizational skills
Set goals for the team
Understand and communicate organizational standards