Guest Support Business Analyst

Lululemon

Vancouver, British Columbia, Canada
Base: $88,200-$115,800 annually; bonus: eligible f...
On-site
3-5+ years analytics experience
Salesforce service cloud expertise
Power bi sql excel proficiency
The Guest Support Business Performance team drives operational excellence by translating data into actionable insights to optimize contact center performance

Job Summary

  • The Guest Support Business Performance team drives operational excellence by translating data into actionable insights to optimize contact center performance.
  • This role requires strong Salesforce expertise to build advanced reports and dashboards that track key metrics and influence strategic decision-making.
  • Employees are eligible for a competitive annual bonus program, extended health benefits, and paid time off as part of the total rewards offering.

Matching Summary

The Guest Support Business Performance team drives operational excellence by translating data into actionable insights to optimize contact center performance.

Salary

Base: $88,200-$115,800 annually; Bonus: Eligible for competitive annual bonus program; Benefits: Extended health, dental, mental health plans, PTO, retirement matching

Skills & Requirements

Must-have

  • 3-5+ years analytics experience
  • Salesforce Service Cloud expertise
  • Power BI SQL Excel proficiency
  • Contact center operations knowledge
  • Advanced reporting dashboard creation

Nice-to-have

  • AI automation framework development
  • Entrepreneurial spirit and innovation
  • Cross-functional collaboration skills
  • Passion for continuous improvement
  • Honesty and kindness in communication

Key Requirements

  • Bachelor's degree in Data, CS, or Business
  • Authorization to work in Canada required
  • Hybrid onsite minimum 4 days per week

Work Rights

Authorization to work in Canada is required

Tailored Resume

Cover Letter