Contact Centre Representative - Canadian Banking, Small Business Banking
TD
Montréal, Quebec, Canada
Base: $47,200 - $66,600 cad; bonus/equity: not spe...
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Bilingual (english & french)
Exceptional communication and listening skills
Ability to multitask and navigate computer systems
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TD is seeking a Contact Centre Representative for their Small Business Banking division in Montréal, Quebec. The role requires bilingual communication skills and a high school diploma, with a focus on delivering exceptional customer service and problem-solving for business account inquiries.
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Job Summary
Helping is at the heart of everything we do at our contact centers, providing value from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers.
As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound callers with business account inquiries or resolving issues by providing advice and recommending TD products or services.
TD is committed to providing the support our colleagues need to thrive both at work and at home through regular colleague development conversations, training programs, and a competitive benefits plan.
Matching Summary
Match Score: 75
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TD is seeking a Contact Centre Representative for their Small Business Banking division in Montréal, Quebec. The role requires bilingual communication skills and a high school diploma, with a focus on delivering exceptional customer service and problem-solving for business account inquiries.
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Salary
Base: $47,200 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Bilingual (English & French)
Exceptional communication and listening skills
Ability to multitask and navigate computer systems
Digital literacy across a broad range of devices
Integrity when managing sensitive customer information
Nice-to-have
Curiosity to help Business Owners
Flexibility, resiliency, and a positive attitude
Experience in financial or service industries
Understanding unique needs of a Business Owner
Key Requirements
High School Diploma or equivalent
Bilingual (English & French)
Ability to work independently and as part of a team