Member Experience Manager

Eosfitness

Surprise, AZ, US
$18.50—$20.50 usd ph
On-site
Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
EōS Fitness is seeking a Member Experience Manager in Surprise, AZ, to enhance member satisfaction and deliver exceptional customer service. The ideal candidate will have a background in customer service, preferably within the fitness or hospitality sectors, and will be responsible for resolving member issues and leading a front desk team

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include free membership, discounted services, daily pay, competitive pay with vacation/holiday/sick pay, health benefits, and 401(k) with company matching.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager in Surprise, AZ, to enhance member satisfaction and deliver exceptional customer service. The ideal candidate will have a background in customer service, preferably within the fitness or hospitality sectors, and will be responsible for resolving member issues and leading a front desk team.

Salary

$18.50—$20.50 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member retention strategies
  • Front desk staff training and motivation
  • Facility cleanliness and maintenance support
  • Online reputation management

Nice-to-have

  • Optimistic and fun work environment
  • Team player mentality
  • Proactive problem-solving

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter