Customer Service Specialist

WEX Australia Pty Ltd

Mason, Ohio, USA
Base: $16.30 - $19.00; bonus/equity: potential bon...
Hybrid
Answering customer inquiries
Resolving customer issues
Navigating multiple systems
The Customer Service Specialist primarily engages with WEX customers over the phone, answering inquiries and providing guidance via telephone and email

Job Summary

  • The Customer Service Specialist primarily engages with WEX customers over the phone, answering inquiries and providing guidance via telephone and email.
  • This role requires answering between 40-60 inbound phone calls per day, navigating 10-15 different systems simultaneously, and delivering clear communication.
  • WEX offers a comprehensive compensation package including base pay, potential bonuses, and benefits such as health insurance, retirement savings, and paid time off.

Matching Summary

The Customer Service Specialist primarily engages with WEX customers over the phone, answering inquiries and providing guidance via telephone and email.

Salary

Base: $16.30 - $19.00; Bonus/Equity: Potential bonus based on role and plan; Benefits: Health, dental, vision, retirement savings, PTO, HSA, FSA, life insurance, disability insurance, tuition reimbursement

Skills & Requirements

Must-have

  • Answering customer inquiries
  • Resolving customer issues
  • Navigating multiple systems
  • High-speed internet via ethernet
  • Answering 40-60 inbound calls

Nice-to-have

  • Clear communication skills
  • Product knowledge maintenance
  • Team training provision

Key Requirements

  • High School Diploma/GED
  • Proficiency with computers
  • Previous call center experience

Work Rights

Not specified

Tailored Resume

Cover Letter