Customer Experience Team Leader

unilever.fr

Customer interaction management
Team leadership and motivation
Performance monitoring and analysis
The Customer Experience Team Leader manages a team of specialists to ensure every customer interaction is smooth, empathetic, and efficient, responsible for the end-to-end customer journey

Job Summary

  • The Customer Experience Team Leader manages a team of specialists to ensure every customer interaction is smooth, empathetic, and efficient, responsible for the end-to-end customer journey.
  • Key responsibilities include team management through feedback and onboarding, monitoring key metrics like FR, IS, OSA, and HDC, and driving strategic CX improvements by analyzing customer feedback.
  • Unilever is committed to equity, inclusion, and diversity, encouraging individuals to bring their 'Whole Self' to work and providing support for any access requirements during the recruitment journey.

Matching Summary

The Customer Experience Team Leader manages a team of specialists to ensure every customer interaction is smooth, empathetic, and efficient, responsible for the end-to-end customer journey.

Skills & Requirements

Must-have

  • Customer Interaction Management
  • Team Leadership and Motivation
  • Performance Monitoring and Analysis
  • SAP Proficiency
  • Conflict Resolution Skills

Nice-to-have

  • High Emotional Intelligence
  • Strategic Process Improvement
  • Collaborative Client Agenda Leadership

Key Requirements

  • Industrial Engineering Degree Preferred
  • Intermediate English Language Skills

Work Rights

Not specified

Tailored Resume

Cover Letter