Customer Service Representatives - Start Date 18th May 2026

Capita (digital)

Sheffield, United Kingdom
Base: £25,155 py; bonus/equity: not specified; ben...
Proven call centre experience
Handling high-volume inbound calls
Excellent telephone manner
You will be taking a high volume of inbound calls from a wide range of members and their beneficiaries regarding their pension

Job Summary

  • You will be taking a high volume of inbound calls from a wide range of members and their beneficiaries regarding their pension.
  • Expect a wide variety of calls as you will be part of a specialist and knowledgeable team supporting with various pension enquiries.
  • Benefits include 23 days' holiday (rising to 27), company matched pension, life assurance, and fully paid maternity/paternity leave.

Matching Summary

You will be taking a high volume of inbound calls from a wide range of members and their beneficiaries regarding their pension.

Salary

Base: £25,155 per annum; Bonus/Equity: Not specified; Benefits: 23 days' holiday (rising to 27), Discounted insurance policies, Company matched pension, Life assurance, 15 weeks' fully paid maternity/adoption/shared parental leave, paternity pay of two weeks, Discounts on retails, socialising, health and wellbeing, travel and technology

Skills & Requirements

Must-have

  • Proven call centre experience
  • Handling high-volume inbound calls
  • Excellent telephone manner
  • Ability to show empathy
  • Resolve queries quickly and efficiently
  • Strong attention to detail

Nice-to-have

  • Passion for customer service
  • Build strong rapport with members
  • Use your initiative
  • Knowledge of pensions
  • Experience using AWS Amazon Connect

Key Requirements

  • Proven call centre experience
  • Lived in the UK for the past five consecutive years
  • Enhanced security clearance required

Work Rights

Lived in the UK for the past five consecutive years

Tailored Resume

Cover Letter