Representative I - Customer Service

Novolex

Shawano, WI, US
Hourly; not specified; comprehensive benefits incl...
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Manage customer orders accurately
Review lead-time and product availability
Strong communication skills required
** Novolex is seeking a Customer Service Representative to manage customer orders and maintain strong relationships with clients while ensuring service excellence. This remote position requires strong communication skills and a customer-centric approach, with a focus on accurate order processing and collaboration across departments. **

Job Summary

  • This position plays a vital role in supporting the company's profit and service objectives by ensuring accurate and timely handling of customer orders.
  • The representative acts as a liaison between customers and functional teams to resolve discrepancies and represents the voice of the customer for Sales and Marketing.
  • Novolex offers comprehensive benefits including medical, dental, vision insurance, and extensive training and development programs through MyLearning.

Matching Summary

Match Score: 75

** Novolex is seeking a Customer Service Representative to manage customer orders and maintain strong relationships with clients while ensuring service excellence. This remote position requires strong communication skills and a customer-centric approach, with a focus on accurate order processing and collaboration across departments. **

Salary

Hourly; Not specified; Comprehensive benefits including medical, dental, vision

Skills & Requirements

Must-have

  • Manage customer orders accurately
  • Review lead-time and product availability
  • Strong communication skills required
  • Ability to prioritize multiple tasks
  • Detail-oriented compliance review

Nice-to-have

  • SAP experience preferred
  • BA/BS degree or significant experience
  • Customer-centric approach
  • Collaborative internal team member
  • Relationship-building skills

Key Requirements

  • BA/BS degree preferred
  • High School diploma with significant manufacturing experience
  • Experience in customer service environment

Work Rights

Not specified

Tailored Resume

Cover Letter