Technicien Planification Des Effectifs Coordination Des Activités
Beneva
Hybrid
Analyze historical and real-time data
Optimize schedules and resource allocation
Coordinate internal client activities
As a technician in planning and activity coordination, you will perform forecasts and review workloads to optimize schedules and adjust resource allocation to contribute to customer service objectives
Job Summary
As a technician in planning and activity coordination, you will perform forecasts and review workloads to optimize schedules and adjust resource allocation to contribute to customer service objectives.
You will analyze historical and real-time data, identify discrepancies, and communicate trends in a timely manner.
You will work collaboratively with internal clients for the follow-up of planning for various activities, leave, or other elements that may impact the achievement of service levels.
Matching Summary
As a technician in planning and activity coordination, you will perform forecasts and review workloads to optimize schedules and adjust resource allocation to contribute to customer service objectives.
Skills & Requirements
Must-have
Analyze historical and real-time data
Optimize schedules and resource allocation
Coordinate internal client activities
Produce and update statistical reports
Real-time monitoring of customer relations centers
Manage workforce planning tools
Nice-to-have
Contribute to long-term strategy
Ensure compliance with employment contracts
Participate in special projects
Key Requirements
Minimum 1 year of relevant experience
DEC in Administration or equivalent
Advanced Excel skills
Familiarity with contact center solutions (IEX, Genesys Cloud)