Customer Outcomes Facilitator

Manulife Financial Inc

Hybrid
3–5 years in life/health insurance claims
Proficient with microsoft 365
Experience using crm/case management systems
Manulife Financial Inc is seeking a Customer Outcomes Facilitator to enhance the life insurance claims experience by managing cases end-to-end with a focus on empathy and collaboration. The role requires 3-5 years of relevant experience and strong communication skills, offering a hybrid work model and opportunities for professional growth

Job Summary

  • You will help deliver our brand promise during life’s critical moments—reducing friction, restoring confidence, and ensuring customers feel heard, supported, and informed.
  • Serve as the single point of contact for assigned claims; advocate for customer needs and ensure continuity.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Match Score: 85

Manulife Financial Inc is seeking a Customer Outcomes Facilitator to enhance the life insurance claims experience by managing cases end-to-end with a focus on empathy and collaboration. The role requires 3-5 years of relevant experience and strong communication skills, offering a hybrid work model and opportunities for professional growth.

Skills & Requirements

Must-have

  • 3–5 years in life/health insurance claims
  • Proficient with Microsoft 365
  • Experience using CRM/case management systems

Nice-to-have

  • Customer experience/operations credentials
  • Multilingual communication capability
  • Experience handling emotionally sensitive scenarios

Key Requirements

  • Bachelor’s degree in Business, Finance, Psychology, or related field
  • Strong discipline in accurate record-keeping
  • Ability to manage sensitive conversations

Work Rights

Not specified

Tailored Resume

Cover Letter