Customer Service Specialist Iii (bilingual French)

Solenis

Base: $52,760.00 - $77,374.00; bonus: discretionar...
**
Fluent in french and english
Troubleshooting product issues
Crm systems like sap or salesforce
** Solenis is seeking a Bilingual French/English Technical Customer Service Representative who will be the primary contact for technical support, interacting with customers and internal teams to ensure exceptional service. The role requires troubleshooting, relationship management, and the ability to communicate technical information clearly. **

Job Summary

  • The role serves as the primary point of contact for technical support regarding water treatment chemistries and equipment.
  • Employees must resolve customer complaints and coordinate with internal departments to ensure satisfaction within defined KPIs.
  • The company offers competitive compensation, comprehensive benefits including medical and 401K, and opportunities for professional growth.

Matching Summary

Match Score: 75

** Solenis is seeking a Bilingual French/English Technical Customer Service Representative who will be the primary contact for technical support, interacting with customers and internal teams to ensure exceptional service. The role requires troubleshooting, relationship management, and the ability to communicate technical information clearly. **

Salary

Base: $52,760.00 - $77,374.00; Bonus: Discretionary bonuses; Benefits: Medical, dental, vision & 401K

Skills & Requirements

Must-have

  • Fluent in French and English
  • Troubleshooting product issues
  • CRM systems like SAP or Salesforce

Nice-to-have

  • Interest in technical support
  • Subject matter expertise development
  • Proactive relationship management

Key Requirements

  • High school diploma required
  • Associate degree preferred
  • 0-2 years customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter