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FWD Life Insurance Group is seeking a Manager for Claims in Hong Kong to lead and oversee claims operations, ensuring compliance and efficiency. The ideal candidate will possess a strong background in life insurance claims management and team leadership, with a focus on delivering quality customer service.
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Job Summary
This role provides onsite leadership for Claims execution in CTC, managing daily operations, people performance and quality outcomes under Hong Kong Claims governance.
The successful candidate will lead end-to-end Claims processing activities ensuring accuracy, timeliness and compliance while managing escalated cases within delegated authority.
Key responsibilities include identifying opportunities to improve claims efficiency, quality and customer experience through effective team development and operational oversight.
Matching Summary
Match Score: 75
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FWD Life Insurance Group is seeking a Manager for Claims in Hong Kong to lead and oversee claims operations, ensuring compliance and efficiency. The ideal candidate will possess a strong background in life insurance claims management and team leadership, with a focus on delivering quality customer service.
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Skills & Requirements
Must-have
Life insurance claims operations experience
Team leadership and coaching capability
Claims assessment and approval authority
Nice-to-have
Strong analytical skills for trend identification
Customer-focused service mindset
Fraud awareness and quality assurance knowledge
Key Requirements
University graduate with solid life insurance claims experience
Demonstrated experience managing operational teams
Experience handling delegated authority for claims approval