Senior Director Analyst, Customer Service And Support – Ai Expert Remote - Us

Gartner UK

Multiple Locations
Base: 172,000 usd - 202,500 usd; bonus/equity: ann...
Hybrid
Ai-enabled customer service solutions
Generative ai technologies application
Executive client communication
We’re seeking a Senior Director Analyst who is an expert in AI-enabled solutions within Customer Service and Support

Job Summary

  • We’re seeking a Senior Director Analyst who is an expert in AI-enabled solutions within Customer Service and Support.
  • Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
  • Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

Matching Summary

We’re seeking a Senior Director Analyst who is an expert in AI-enabled solutions within Customer Service and Support.

Salary

Base: 172,000 USD - 202,500 USD; Bonus/Equity: Annual bonus or uncapped sales incentive plan; Benefits: PTO, 401k match, stock purchase discount

Skills & Requirements

Must-have

  • AI-enabled customer service solutions
  • Generative AI technologies application
  • Executive client communication
  • Research and advisory expertise
  • Customer service automation technology
  • Remote work capability

Nice-to-have

  • Collaboration in multicultural global teams
  • Project management under tight deadlines
  • Innovation and ideation participation
  • Commercial team support
  • Presentation at industry events

Key Requirements

  • 12+ years relevant experience
  • Experience with AI vendors like Salesforce, Genesys, AWS
  • Strong written and verbal skills
  • Executive presence and credibility
  • Experience managing complex research projects

Work Rights

Not specified

Tailored Resume

Cover Letter