Own the end-to-end journey for Business Continuity & Disaster Recovery, from awareness to renewal, using metrics to drive continuous improvement
Job Summary
Own the end-to-end journey for Business Continuity & Disaster Recovery, from awareness to renewal, using metrics to drive continuous improvement.
Build a problem-first, data-driven strategy and multi-year roadmap balancing performance, cost, RPO/RTO guarantees, and operational simplicity.
Deliver measurable outcomes by setting and tracking success metrics like DR adoption and failover success rate, ensuring customers reliably achieve their RPO/RTO targets.
Matching Summary
Own the end-to-end journey for Business Continuity & Disaster Recovery, from awareness to renewal, using metrics to drive continuous improvement.
Skills & Requirements
Must-have
End-to-end customer journey ownership
Data-driven strategy and roadmap
Measurable outcome delivery
Customer-centric communication
AI-first mindset application
Nice-to-have
Experience with business stakeholders
MBA degree
Key Requirements
5+ years of enterprise or SaaS product experience
Computer science degree or relevant experience
Proven experience improving user journeys with data
Experience delivering customer-facing products with engineering teams
Experience working with medium to large enterprises