The role focuses on converting complex technical incident details into clear, targeted communications for diverse audiences under tight deadlines
Job Summary
The role focuses on converting complex technical incident details into clear, targeted communications for diverse audiences under tight deadlines.
Candidates will function as a primary member of the Critical Customer Response team, collaborating on outputs for unplanned service disruptions and security incidents.
This position requires participation in a 24x7 operation with occasional weekend shifts to ensure timely updates for customers and executives during critical events.
Matching Summary
The role focuses on converting complex technical incident details into clear, targeted communications for diverse audiences under tight deadlines.
Skills & Requirements
Must-have
Incident management experience
Executive-level communication skills
Cloud infrastructure knowledge
24x7 on-call availability
Technical writing expertise
Nice-to-have
Salesforce platform experience
Generative AI tool knowledge
Trailhead Ranger status
Cross-functional project leadership
Coaching and editorial support skills
Key Requirements
Bachelor's degree in Communications, Marketing, Engineering or related field
Relevant experience in incident management or crisis communications
Ability to obtain information from multiple subject-matter experts