Associate Specialist, Sts Tier 1 Support (portuguese/english)
Nerdgigs
Hybrid
Portuguese and english fluency
Case management tool usage
Adherence to slas
The STS Tier 1 Associate Specialist is accountable for supporting STS related queries for internal and external customers, actively managing cases and responding via phone
Job Summary
The STS Tier 1 Associate Specialist is accountable for supporting STS related queries for internal and external customers, actively managing cases and responding via phone.
The team will deliver and execute STS SRD Tier 1 processes by applying the 'Follow the Sun Model' wherever possible, ensuring all cases are addressed correctly, completely, and in a timely manner.
The primary objective is to ensure first-time resolution of cases, eliminate handoffs, resolve issues at the root cause, and provide the highest levels of customer service.
Matching Summary
The STS Tier 1 Associate Specialist is accountable for supporting STS related queries for internal and external customers, actively managing cases and responding via phone.
Skills & Requirements
Must-have
Portuguese and English fluency
Case management tool usage
Adherence to SLAs
Global process design
Customer service mindset
Nice-to-have
Continuous improvement mindset
Problem-solving and analytical skills
Effective team collaboration
Initiative and sense of urgency
Key Requirements
Bachelor's degree in accounting, finance, business administration, or related fields preferred
1 year demonstrated work experience in General Accounting/Finance Shared Services or Source to Settle area preferred