Senior Manager, Hr Service Center

RTX Corporation

Cedar Rapids, IA, US
Base: $132,400 - $251,600 usd; bonus/equity: annua...
Hybrid
10 years relevant experience or advanced degree with 7 years
5+ years hr policies and procedures experience
5+ years ms office applications proficiency
The Senior Manager provides strategic and day-to-day supervisory support to advisors covering various HR disciplines within the HR Service Center

Job Summary

  • The Senior Manager provides strategic and day-to-day supervisory support to advisors covering various HR disciplines within the HR Service Center.
  • This role drives a best-in-class employee experience by leveraging automation, AI capabilities, and implementing continuous process improvements.
  • Candidates will receive a robust total rewards package including healthcare, retirement benefits, flexible work schedules, and educational assistance.

Matching Summary

The Senior Manager provides strategic and day-to-day supervisory support to advisors covering various HR disciplines within the HR Service Center.

Salary

Base: $132,400 - $251,600 USD; Bonus/Equity: Annual short-term and/or long-term incentive programs available; Benefits: Medical, dental, vision, life insurance, 401(k) match, parental leave, and paid time off

Skills & Requirements

Must-have

  • 10 years relevant experience or advanced degree with 7 years
  • 5+ years HR policies and procedures experience
  • 5+ years MS Office applications proficiency
  • 5+ years HR Shared Services or Contact Center experience
  • Supervising exempt and non-exempt advisors

Nice-to-have

  • Experience supervising teams
  • ServiceNow Workday ADP platform knowledge
  • Exceptional problem-solving skills
  • Strong customer service influence
  • Continuous learning culture promotion

Key Requirements

  • U.S. citizenship required
  • University Degree plus 10 years experience OR Advanced Degree plus 7 years
  • 5+ years in HR Shared Services or Customer Contact Center
  • 5+ years using MS Office applications
  • No security clearance required

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter