Customer Service Lead

Parsons Corp.

Not specified (likely hybrid or on-site based on the role).
25 years relevant experience
12 years in leading role
8 years north america/western europe/australia experience
Parsons Corp. is seeking a Customer Service Lead who will ensure optimal customer experience and satisfaction while managing a support team. The role involves developing customer engagement strategies, training staff, and implementing process improvements

Job Summary

  • The Customer Service Lead will ensure customers receive a positive experience by designing customer journeys and managing queries effectively.
  • This role requires supervising a full-time support team and contributing to the development of Customer Services Plans and Charters.
  • Candidates must possess at least 25 years of experience with significant leadership tenure in complex, multi-discipline projects.

Matching Summary

Match Score: 85

Parsons Corp. is seeking a Customer Service Lead who will ensure optimal customer experience and satisfaction while managing a support team. The role involves developing customer engagement strategies, training staff, and implementing process improvements.

Skills & Requirements

Must-have

  • 25 years relevant experience
  • 12 years in leading role
  • 8 years North America/Western Europe/Australia experience
  • Senior Management level capability
  • BSc/BEng/BA from accredited university

Nice-to-have

  • Knowledge of Arabic language
  • Experience with QMS development
  • Excellent Microsoft Office skills
  • Regional and international experience

Key Requirements

  • Minimum 25 years total experience
  • Minimum 12 years in a leading role
  • Minimum 8 years in North America, W. Europe, or Australia
  • Required Chartered status and Professional License(s)
  • Bachelor's degree from credible university

Work Rights

Not specified

Tailored Resume

Cover Letter