BetterComp is seeking a Vice President of Customer Success to lead their post-sale customer experience, focusing on retention, expansion, and long-term customer health. The ideal candidate will have extensive experience in customer success within a B2B SaaS environment, demonstrating leadership and operational excellence, particularly in leveraging AI for customer success strategies
Job Summary
The role requires owning the full post-sale customer experience to drive retention, expansion, and long-term customer health across a growing base.
This is a builder's role focused on optimizing workflows, implementing scalable processes, and integrating AI to elevate the Customer Success organization.
Candidates must have deep expertise in CS operations platforms like Gainsight or ChurnZero and a proven track record of scaling teams in growth-stage environments.
Matching Summary
Match Score: 85
BetterComp is seeking a Vice President of Customer Success to lead their post-sale customer experience, focusing on retention, expansion, and long-term customer health. The ideal candidate will have extensive experience in customer success within a B2B SaaS environment, demonstrating leadership and operational excellence, particularly in leveraging AI for customer success strategies.
Salary
Base: $190,000 - $205,000 annually; Bonus/Equity: 30% variable bonus with OTE approx $250,000 plus equity; Benefits: Flexible PTO, comprehensive health/dental/vision, 401(k) match
Skills & Requirements
Must-have
15+ years customer success experience
5+ years senior leadership role
B2B SaaS scaling experience
Global team management EMEA APAC
CS operations strategy and tooling
AI implementation in CS function
Nice-to-have
Executive level influence skills
Empathy-driven leadership style
Ambiguity navigation capabilities
Customer advocacy program building
Cross-functional partnership strength
Key Requirements
15+ years in customer success or CX
5+ years managing managers in B2B SaaS
Experience leading global post-sale teams
Demonstrated AI deployment in GTM context
Work Rights
Must verify eligibility to work in the United States