Customer Care Coordinator

T2

Collingwood, Australia
**
Customer service experience required
Ecommerce and retail background
Case management system proficiency
** T2 is seeking a Customer Care Coordinator to enhance its customer support operations across multiple channels, including web, email, and social media. The ideal candidate will prioritize customer satisfaction, demonstrate excellent time management and adaptability, and have some experience in customer service. **

Job Summary

  • The role involves managing customer support across web, email, phone, social, live chat, and review channels for global customers.
  • T2 Tea offers a 50% employee discount, volunteer leave days, and a hybrid working arrangement as part of its culture.
  • Candidates are expected to act as brand ambassadors while advocating for customer feedback to drive business improvements.

Matching Summary

Match Score: 75

** T2 is seeking a Customer Care Coordinator to enhance its customer support operations across multiple channels, including web, email, and social media. The ideal candidate will prioritize customer satisfaction, demonstrate excellent time management and adaptability, and have some experience in customer service. **

Skills & Requirements

Must-have

  • Customer service experience required
  • Ecommerce and retail background
  • Case management system proficiency

Nice-to-have

  • Gorgias platform experience
  • Omnichannel support skills
  • Brand ambassador mindset

Key Requirements

  • Some customer service experience necessary
  • Experience with Gorgias case management systems
  • Background in ecommerce or retail operations

Work Rights

Not specified

Tailored Resume

Cover Letter