Product Lead Kyc Customer Interactions

ING

Bruxelles, Belgium
Experience in digitalization of cdd workflows
Proven track record in backlog management
Strong analytical skills
As Product Lead Customer Interactions, you deliver a state-of-the-art, frictionless exchange between KYC and our customers across various touchpoints

Job Summary

  • As Product Lead Customer Interactions, you deliver a state-of-the-art, frictionless exchange between KYC and our customers across various touchpoints.
  • You are accountable for the vision, including functionality, technology, and user experience design.
  • You will be at the forefront of an important part of our banking operations in Belgium and become part of an energetic and collaboration-driven team.

Matching Summary

As Product Lead Customer Interactions, you deliver a state-of-the-art, frictionless exchange between KYC and our customers across various touchpoints.

Skills & Requirements

Must-have

  • Experience in digitalization of CDD workflows
  • Proven track record in backlog management
  • Strong analytical skills

Nice-to-have

  • Customer-centric solutions
  • Strategic mindset
  • Effective team building

Key Requirements

  • Master’s Degree
  • Experience in defining strategies and policies
  • Relevant experience in UX and CX improvements

Work Rights

Not specified

Tailored Resume

Cover Letter