Service Center Assistant

Cornell University

Ithaca, New York, US
Base: $24.30 - $26.79; bonus/equity: not specified...
Fully remote
High level of customer service
Attention to detail
Key disbursements and mail services
The Service Center Assistant promotes a welcoming and informative reception to all students and guests by providing a high level of customer service around critical tasks such as key disbursements, mail, and package services

Job Summary

  • The Service Center Assistant promotes a welcoming and informative reception to all students and guests by providing a high level of customer service around critical tasks such as key disbursements, mail, and package services.
  • This team is driven by a passion for attention to detail, providing an excellent guest and user experience, and working collaboratively with a very broad range of university constituents to ensure operational coordination and delivery.
  • The Service Center Assistant ensures that all daily administrative and clerical processes are complete for their respective Service Center (locations in Hasbrouck, Cascadilla, or Williard Straight Halls, or Robert Purcell Community Center) in an efficient and timely manner and will also coordinate the efforts of student guest service agents by serving as a resource and role model for these student workers.

Matching Summary

The Service Center Assistant promotes a welcoming and informative reception to all students and guests by providing a high level of customer service around critical tasks such as key disbursements, mail, and package services.

Salary

Base: $24.30 - $26.79; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High level of customer service
  • Attention to detail
  • Key disbursements and mail services
  • Administrative and clerical processes
  • Proficiency with basic Office software

Nice-to-have

  • Welcoming and inclusive environment
  • Strong working relationships
  • Training and coaching student staff
  • Good judgment and tact

Key Requirements

  • High school diploma or equivalent
  • At least two years of related experience
  • Experience modeling values that support inclusion

Work Rights

Not specified

Tailored Resume

Cover Letter