Lead Customer Service - Italian Speaking

PPD (Thermo Fisher) UK

Budapest, Hungary
Office-based
Fluent english and italian language knowledge
3-5 years customer service experience
Strong written and verbal communication skills
The Lead Customer Service position at PPD (Thermo Fisher) in Budapest seeks a fluent Italian and English speaker with 3-5 years of customer service experience. The role involves managing customer interactions, driving efficiency, and supporting the management team while providing exceptional service

Job Summary

  • The Customer Service team supports clients throughout their lifecycle, including administration and order management.
  • Lead Customer Service Representatives drive customer loyalty and maximize business performance.
  • The role requires adherence to company policies and the ability to engage in efficiency initiatives.

Matching Summary

Match Score: 85

The Lead Customer Service position at PPD (Thermo Fisher) in Budapest seeks a fluent Italian and English speaker with 3-5 years of customer service experience. The role involves managing customer interactions, driving efficiency, and supporting the management team while providing exceptional service.

Skills & Requirements

Must-have

  • Fluent English and Italian language knowledge
  • 3-5 years customer service experience
  • Strong written and verbal communication skills

Nice-to-have

  • Good problem-solving skills
  • Ability to multitask under tight deadlines
  • Exceptional organizational skills

Key Requirements

  • High school diploma or equivalent
  • Bachelor's Degree preferred but not essential
  • Experience with ERP systems preferred

Work Rights

Not specified

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