Customer Success, Senior Manager (m/f/d) Emea

Onapsis

France, France
On-site
Customer journey architecture
Scalable customer journeys
Sap/cybersecurity stakeholder navigation
You are the architect of regional growth, responsible for mentoring a high-performing team of CSMs and Renewal Reps while personally piloting the strategy for our most prestigious, global accounts

Job Summary

  • You are the architect of regional growth, responsible for mentoring a high-performing team of CSMs and Renewal Reps while personally piloting the strategy for our most prestigious, global accounts.
  • Lead a team of CSMs and Renewal Reps, owning the full talent lifecycle: hiring, onboarding, weekly 1:1s, and career pathing.
  • Personally own 4–6 of Onapsis’ most complex, high-value flagship / T1 accounts, piloting new playbooks and expansion strategies.

Matching Summary

You are the architect of regional growth, responsible for mentoring a high-performing team of CSMs and Renewal Reps while personally piloting the strategy for our most prestigious, global accounts.

Skills & Requirements

Must-have

  • Customer journey architecture
  • Scalable customer journeys
  • SAP/Cybersecurity stakeholder navigation
  • Extreme Ownership
  • Voice of the Customer advocacy
  • Board-level business reviews

Nice-to-have

  • High achievement and teamwork culture
  • Supportive and humble colleagues
  • Problem solvers and innovators

Key Requirements

  • 6+ Years in Customer Success/Account Management
  • 2+ Years of People Leadership (5+ ICs)
  • Experience managing 'Board-level' relationships
  • Experience engaging with C-Suite personas
  • History of owning $5M+ in aggregate ARR
  • Proficiency in German highly desirable

Work Rights

Not specified

Tailored Resume

Cover Letter