Contact Center Support Specialist

ABB UK

Petaling Jaya, Malaysia
Hybrid
Customer support experience
Service coordination experience
Order and payment inquiries
Serve as the first point of contact for ABB customers, managing internal and external support requests to ensure ABB is an easy and trusted organization to do business with

Job Summary

  • Serve as the first point of contact for ABB customers, managing internal and external support requests to ensure ABB is an easy and trusted organization to do business with.
  • Enhance customer experience, improve first-contact resolution and contact-to-cash efficiency, and support ABB in identifying and developing new business opportunities.
  • Support outbound business activities, including marketing campaigns and customer interaction services across time zones or through face-to-face engagements.

Matching Summary

Serve as the first point of contact for ABB customers, managing internal and external support requests to ensure ABB is an easy and trusted organization to do business with.

Skills & Requirements

Must-have

  • customer support experience
  • service coordination experience
  • order and payment inquiries
  • technical assistance
  • English proficiency
  • data entry and reporting

Nice-to-have

  • continuous improvement mindset
  • customer feedback loops
  • outbound business activities
  • innovation-driven environment
  • Mandarin proficiency

Key Requirements

  • 1 to 3 years of experience
  • Full-time degree in a relevant discipline
  • Performance Management experience
  • Customer Experience Success experience
  • Business Excellence experience
  • Mandarin proficiency

Work Rights

Not specified

Tailored Resume

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