Head Of Customer Service & Order Execution Apac Hub

Roche Holding AG

Singapore, Singapore
Not specified; details provided later in hiring pr...
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Bachelor's degree in business administration or supply chain management
7-8 years experience in customer service and order execution
Proficiency in sap and salesforce systems
** Roche Holding AG is seeking a Head of Customer Service & Order Execution for its APAC hub in Singapore, responsible for overseeing the order management lifecycle and ensuring excellent customer service. The ideal candidate should possess a strong background in order management, exceptional communication skills, and a customer-centric approach. **

Job Summary

  • This role leads the end-to-end order management function from a centralized Singapore hub serving affiliates and direct customers across the APAC region.
  • The successful candidate will serve as the trusted point of contact for all order-related communications, ensuring seamless fulfillment and high standards of customer service.
  • Roche fosters a culture of personal expression and open dialogue where every voice matters in the mission to prevent, stop, and cure diseases.

Matching Summary

Match Score: 75

** Roche Holding AG is seeking a Head of Customer Service & Order Execution for its APAC hub in Singapore, responsible for overseeing the order management lifecycle and ensuring excellent customer service. The ideal candidate should possess a strong background in order management, exceptional communication skills, and a customer-centric approach. **

Salary

Not specified; details provided later in hiring process based on location

Skills & Requirements

Must-have

  • Bachelor's degree in Business Administration or Supply Chain Management
  • 7-8 years experience in customer service and order execution
  • Proficiency in SAP and Salesforce systems
  • Strong analytical capabilities for data-driven decision making
  • Experience managing cross-functional teams across diverse cultures

Nice-to-have

  • Passion for delivering best-in-class customer experiences
  • Proactive solution-oriented approach to issue resolution
  • Cultural intelligence for engaging global stakeholders
  • Track record of leading continuous improvement programs

Key Requirements

  • Bachelor's degree required
  • 7-8 years relevant experience
  • SAP proficiency required
  • Salesforce proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter