Agent(e) Service Client - Fin De Semaine

ORA Partenaires

Thibert, QC, CA
Up to $20/h; weekend hours: 10:00 am to 6:30 pm; b...
On-site
Proactive customer demand management
Handle 40 daily calls with 8-10 min duration
Resolve level 1 complaints and escalate complex cases
You will serve as the primary point of contact for participants in the alcohol monitoring program

Job Summary

  • You will serve as the primary point of contact for participants in the alcohol monitoring program.
  • The role requires managing a volume of approximately 40 calls per day while resolving complaints and scheduling appointments.
  • Employees receive competitive benefits including collective insurance and RRSP after three months of employment.

Matching Summary

You will serve as the primary point of contact for participants in the alcohol monitoring program.

Salary

Up to $20/h; Weekend hours: 10:00 AM to 6:30 PM; Benefits: Collective insurance and RRSP after 3 months

Skills & Requirements

Must-have

  • Proactive customer demand management
  • Handle 40 daily calls with 8-10 min duration
  • Resolve level 1 complaints and escalate complex cases
  • Update participant information in Smartrac system
  • Maintain precise call logs and systematic follow-up

Nice-to-have

  • Strong active listening and solution-oriented mindset
  • Professional demeanor in difficult situations
  • Advanced English or bilingual capabilities
  • Passionate and motivated team member

Key Requirements

  • Excellent customer service aptitude
  • Advanced English or bilingual proficiency (asset)

Work Rights

Not specified

Tailored Resume

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