Client Service Manager

Manulife

Boston, United States
Base: $61,875.00 - $103,125.00 usd; bonus/equity: ...
Hybrid
Reactive and proactive client communication
Respond to client inquiries within standards
Resolve escalated customer complaints
Deliver high level client service through reactive and proactive communication and complete plan level administrative functions

Job Summary

  • Deliver high level client service through reactive and proactive communication and complete plan level administrative functions.
  • Provide professional, high-quality service to internal and external customers, including resolving escalated customer complaints.
  • Manulife offers a flexible environment where well-being and inclusion are prioritized, empowering employees to learn and grow their careers.

Matching Summary

Deliver high level client service through reactive and proactive communication and complete plan level administrative functions.

Salary

Base: $61,875.00 - $103,125.00 USD; Bonus/Equity: Incentive programs tied to performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off

Skills & Requirements

Must-have

  • Reactive and proactive client communication
  • Respond to client inquiries within standards
  • Resolve escalated customer complaints
  • Utilize leadership skills for team goals
  • Leverage administration systems
  • Set and meet client expectations

Nice-to-have

  • Commitment to continuous improvement
  • Challenge the status quo
  • Flexible work environment
  • Inclusion and well-being focus

Key Requirements

  • 2-4 year retirement product experience
  • 401k Retirement product experience
  • Experience with Omni ERISA
  • Plan design knowledge
  • Excellent verbal communication skills
  • Effective listening skills
  • Ability to build positive relationships
  • Strong attention to detail
  • Excellent organization and multi-tasking skills
  • In-depth knowledge of business area, processes and services

Work Rights

Not specified

Tailored Resume

Cover Letter