Veterinary Advisor Technical Product

539

Milton Keynes, United Kingdom
Fully remote
Veterinary expertise on companion animal portfolio
Technical product support and case handling
Customer contact via phone, online form, and email
This job posting is for a Veterinary Advisor Technical Product Support role at 539, based in Milton Keynes, UK, with a fully remote working arrangement. The position involves providing specialized veterinary expertise for companion animal products, handling technical inquiries, and collaborating with various teams to enhance customer support and training

Job Summary

  • Provide specialist veterinary expertise on the companion animal portfolio, supporting customers who contact the UK Vet Support team by phone, online form and email.
  • Handle and document technical queries and complaints in MAXX, working closely with Pharmacovigilance for adverse events and product quality complaints.
  • Analyse enquiry and case trends and share insights with Technical Strategic Leads, the Lead Field VA, Marketing and the National Sales Manager (NSM) to inform strategy, materials and communications.

Matching Summary

Match Score: 85

This job posting is for a Veterinary Advisor Technical Product Support role at 539, based in Milton Keynes, UK, with a fully remote working arrangement. The position involves providing specialized veterinary expertise for companion animal products, handling technical inquiries, and collaborating with various teams to enhance customer support and training.

Skills & Requirements

Must-have

  • Veterinary expertise on companion animal portfolio
  • Technical product support and case handling
  • Customer contact via phone, online form, and email
  • Liaise with internal teams for insights
  • Maintain compliance with NOAH Code and SOPs
  • Analyze enquiry and case trends

Nice-to-have

  • Strong customer focus and clinical reasoning
  • Ability to work independently and collaboratively
  • Explore and champion AI and digital tools

Key Requirements

  • Member of the Royal College of Veterinary (MRCVS)
  • Valid UK driving licence

Work Rights

Not specified

Tailored Resume

Cover Letter