Medicare Call Center Rep

CarePlus Health Plans Inc

Base: $19.24 ph ($20.24 for bilingual); bonus/equi...
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2 years of customer service experience
Proficiency with microsoft office applications
Ability to manage multiple computer systems simultaneously
** CarePlus Health Plans Inc. is seeking a Medicare Call Center Representative to address member inquiries through various communication channels in a fast-paced environment. The role requires strong customer service skills, the ability to manage multiple priorities, and proficiency in Microsoft Office, with a focus on providing a positive experience for Medicare members. **

Job Summary

  • The role involves handling 40+ inbound calls daily to resolve complex Medicare benefits questions and educate members.
  • Humana offers competitive benefits including medical, dental, vision, 401(k), and paid time off for whole-person well-being.
  • Training is virtual for the first 12 weeks with strict attendance requirements, followed by shift assignments between 8 AM and 8 PM EST.

Matching Summary

Match Score: 75

** CarePlus Health Plans Inc. is seeking a Medicare Call Center Representative to address member inquiries through various communication channels in a fast-paced environment. The role requires strong customer service skills, the ability to manage multiple priorities, and proficiency in Microsoft Office, with a focus on providing a positive experience for Medicare members. **

Salary

Base: $19.24 per hour ($20.24 for bilingual); Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), PTO

Skills & Requirements

Must-have

  • 2 years of customer service experience
  • Proficiency with Microsoft Office applications
  • Ability to manage multiple computer systems simultaneously

Nice-to-have

  • Previous inbound call center experience
  • Prior healthcare industry experience
  • Bilingual in Spanish and English

Key Requirements

  • Minimum 2 years of customer service experience
  • Strong attention to detail and active listening skills
  • Proficiency with Outlook and Teams

Work Rights

Not specified

Tailored Resume

Cover Letter