Technical Account Manager

Broadridge Financial Solutions Inc

Mumbai, India
Client experience & service excellence
Proactive service culture
Issue resolution timelines
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more

Job Summary

  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.
  • Key Responsibilities include Client Experience & Service Excellence, Commercial & Relationship Support, Quality & Operational Stability, and Tooling, Automation & Scale.
  • We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.

Matching Summary

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.

Skills & Requirements

Must-have

  • Client Experience & Service Excellence
  • proactive service culture
  • issue resolution timelines
  • platform/application stability
  • proactive monitoring

Nice-to-have

  • empower others to accomplish more
  • collaborative, engaging, and inclusive environment
  • honesty and transparency are critical
  • AI-based automation identification

Key Requirements

  • Technical Account Manager role
  • support client satisfaction tracking
  • support onboarding execution
  • track and report defect escape metrics
  • support investigation of Sev1/Sev2 issues
  • identify repetitive/manual tasks
  • prepare operational reports
  • create and maintain runbooks

Work Rights

Not specified

Tailored Resume

Cover Letter