Senior Principal Application Support Engineer & Shift Lead – Operations
Lilly
Not specified; not specified; benefits adjusted fo...
10-14+ years application support experience
Incident command and major incident response
Root cause analysis and problem management
This role serves as the senior-most operational authority responsible for the health, stability, and operability of production systems within a global healthcare leader
Job Summary
This role serves as the senior-most operational authority responsible for the health, stability, and operability of production systems within a global healthcare leader.
The incumbent will lead end-to-end support operations, act as incident commander for high-impact outages, and drive reliability strategy aligned with SRE principles.
Success in this position requires influencing engineering teams to prevent incidents, reducing manual toil through automation, and mentoring junior engineers to build deep operational expertise.
Matching Summary
This role serves as the senior-most operational authority responsible for the health, stability, and operability of production systems within a global healthcare leader.
Salary
Not specified; Not specified; Benefits adjusted for non-standard hours where applicable