Senior Incident & Problem Management Specialist (itsm)
CMHC
Montreal, QC, Canada
Base: $104,180.28 to $130,225.36; bonus/equity: an...
On-site
Incident management lifecycle
Major incident commander
Servicenow itsm configuration
The work you do and the work we do together matters, contributing to a well-functioning housing system
Job Summary
The work you do and the work we do together matters, contributing to a well-functioning housing system.
In this role, you will be responsible for the advanced configuration, operation, and continuous improvement of Incident Management and related ITSM processes, with a primary focus on ServiceNow tooling.
We’ve got the purpose, the people and the perks you need for a fulfilling career, including a defined benefit pension plan and comprehensive group insurance.
Matching Summary
The work you do and the work we do together matters, contributing to a well-functioning housing system.
Salary
Base: $104,180.28 to $130,225.36; Bonus/Equity: Annual individual performance incentive; Benefits: Defined benefit pension plan, Comprehensive group insurance plan, Annual Paid vacation
Skills & Requirements
Must-have
Incident Management lifecycle
Major Incident Commander
ServiceNow ITSM configuration
data quality across incident records
analyze incident trends
ITSM process execution guidance
Nice-to-have
calm and decisive under pressure
influence without direct authority
support Service Introduction
coordinate vendors and MSPs
Key Requirements
Postsecondary education in IT or related discipline
ITIL Foundation required
7+ years IT Service Management experience
Hands-on ServiceNow ITSM configuration
Experience in regulated environments
Bilingual (English and French) communication skills