Manage service delivery for customers with fewer than 10 locations
Submit order requests to vendors via email or portals
Ensure data accuracy in order database systems
Xumo LLC is seeking a Project Manager I for a hybrid role in Costa Rica. The ideal candidate will drive customer service delivery, manage escalations, and ensure timely service installations while embodying the company's commitment to excellent customer experiences
Job Summary
The role involves driving timely deliverables to customers while creating an excellent customer experience in accordance with Service Level Agreements.
Responsibilities include managing all aspects of service delivery for small accounts, handling escalations, and ensuring successful service installation.
Employees are expected to own the customer experience, be enthusiastic learners of game-changing technology, and work as a team to drive results.
Matching Summary
Match Score: 85
Xumo LLC is seeking a Project Manager I for a hybrid role in Costa Rica. The ideal candidate will drive customer service delivery, manage escalations, and ensure timely service installations while embodying the company's commitment to excellent customer experiences.
Skills & Requirements
Must-have
Manage service delivery for customers with fewer than 10 locations
Submit order requests to vendors via email or portals
Ensure data accuracy in order database systems
Communicate with customers on order-related details
Engage in weekly calls with vendors to obtain updates
Nice-to-have
Self-motivated, organized and detail oriented
Strong customer service skills and customer advocate
Comfortable in a hands-on environment
Enjoy problem-solving situations in fast-paced culture