The primary responsibility is to provide excellent guest service and support to internal and external guests while handling Level 2 incidents
Job Summary
The primary responsibility is to provide excellent guest service and support to internal and external guests while handling Level 2 incidents.
Employees must verify all information and data before escalating tickets and contribute to self-help knowledge bases and standard operating procedures.
Candidates are expected to maintain a clean workspace, demonstrate professional demeanor, and possess the ability to obtain Nevada Gaming Control Board registration.
Matching Summary
The primary responsibility is to provide excellent guest service and support to internal and external guests while handling Level 2 incidents.
Skills & Requirements
Must-have
Level 2 incident resolution
Ticketing system management
Windows operating systems knowledge
Active Directory user access support
AS400 iSeries experience
Log file diagnosis skills
Nice-to-have
Mentoring service desk technicians
Creating self-help knowledge bases
Coordinating maintenance upgrades
Professional telephone etiquette
Suggesting new technology processes
Key Requirements
High school diploma required; Associate's or Bachelor's preferred
Minimum one year of related technical support experience
Two years of customer service experience required
CompTIA A+ or ITIL Certification preferred
Must be able to obtain Nevada Gaming Control Board registration
Proof of authorization/eligibility to work in the United States
Must be 21 years of age or older
Work Rights
Must have proof of authorization/eligibility to work in the United States