Overnight Crisis Support Specialist

Boys Town

Omaha, NE, US
Base: $17.50–$18.50ph; bonus/equity: shift differe...
Fully remote
Responding to crisis calls texts chats emails
Providing de-escalation and problem-solving support
Accurately documenting interactions maintaining confidentiality
This role serves as a lifeline for individuals in crisis by offering calm, compassionate, and solution-focused support via phone, text, or chat

Job Summary

  • This role serves as a lifeline for individuals in crisis by offering calm, compassionate, and solution-focused support via phone, text, or chat.
  • Employees receive comprehensive benefits including medical, dental, vision insurance, a 401(k) with 100% employer match up to 6%, and free services at Boys Town Clinics.
  • The position requires working shifts throughout the day on a 24/7 hotline basis, with mandatory weekend and holiday availability.

Matching Summary

This role serves as a lifeline for individuals in crisis by offering calm, compassionate, and solution-focused support via phone, text, or chat.

Salary

Base: $17.50–$18.50/hr; Bonus/Equity: Shift differential if applicable; Benefits: Medical, Dental, Vision, 401(k) match, Paid Time Off

Skills & Requirements

Must-have

  • Responding to crisis calls texts chats emails
  • Providing de-escalation and problem-solving support
  • Accurately documenting interactions maintaining confidentiality
  • At least one weekend day required
  • Some holidays required at 2x pay

Nice-to-have

  • Bachelor's degree preferred
  • Computer literate able to take notes while talking
  • Compassionate and solution-focused approach
  • Commitment to culture of belonging

Key Requirements

  • High school diploma or equivalent required
  • Must be at least 21 years old
  • Bachelor's degree preferred for some programs

Work Rights

Not specified

Tailored Resume

Cover Letter