Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in b2b enterprise software support
5+ years managing complex saas solutions
Fluent french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must possess deep technical acumen to navigate challenges with large enterprise accounts and manage critical escalations effectively.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, alongside competitive compensation and benefits.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • Fluent French (Canadian preferred)
  • BS or MS in Computer Science or equivalent
  • Experience with HCM, Payroll, or Financials

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive risk avoidance and business judgment
  • Ability to drive customer self-sufficiency
  • Experience chairing steering committee meetings
  • Passion for integrity, empathy, and shared enthusiasm

Key Requirements

  • 7+ years product support or account management experience
  • 5+ years implementing/managing complex SaaS solutions
  • Bachelor's or Master's degree in Technical field
  • Fluency in French language required
  • Experience with Workday products HCM, Payroll, Financials

Work Rights

Not specified

Tailored Resume

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