Royal Service Agent - Full Time

Sofitel Sydney Wentworth

Vancouver, Canada
Base: $26.99ph; bonus/equity: not specified; benef...
On-site
Guest service via phone and text
Professional communication skills
Microsoft office proficiency
As a Royal Service Agent, you'll be the voice of the hotel, delivering warm, professional service via phone and text to guests throughout their journey, from pre-arrival to departure

Job Summary

  • As a Royal Service Agent, you'll be the voice of the hotel, delivering warm, professional service via phone and text to guests throughout their journey, from pre-arrival to departure.
  • A supportive, inclusive, and empowering workplace where people are at the heart of everything we do.
  • Competitive starting wage of $26.99/hour, increasing to $33.74/hour after probation.

Matching Summary

As a Royal Service Agent, you'll be the voice of the hotel, delivering warm, professional service via phone and text to guests throughout their journey, from pre-arrival to departure.

Salary

Base: $26.99/hour; Bonus/Equity: Not specified; Benefits: medical, dental, vision, life, and disability insurance, company-matched pension plan, optional Group RRSP enrollment

Skills & Requirements

Must-have

  • guest service via phone and text
  • professional communication skills
  • Microsoft Office proficiency
  • handle multiple tasks
  • work weekends and holidays

Nice-to-have

  • luxury hotel experience
  • additional languages are a plus
  • calm in challenging situations
  • team player
  • historic Vancouver landmark hotel

Key Requirements

  • prior guest-service experience
  • experience with Opera or a related system
  • fluency in English
  • legally eligible to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter