Service Desk Support Specialist

Carnegie Mortgage Partners LLC

On-site
2-4 years related work experience
Experience with desktop operating systems
Strong documentation and problem-solving skills
Carnegie Mortgage Partners LLC is seeking a Service Desk Support Specialist to ensure the proper operation of computer systems for end users. The role involves troubleshooting and resolving help requests while providing exceptional customer service in a collaborative environment

Job Summary

  • The Service Desk Support Specialist is responsible for ensuring proper computer operation so that end users can accomplish business tasks.
  • Employees are empowered to give in-person, hands-on help at the desktop level while resolving routine and non-routine problems.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) match, and tuition reimbursement.

Matching Summary

Match Score: 85

Carnegie Mortgage Partners LLC is seeking a Service Desk Support Specialist to ensure the proper operation of computer systems for end users. The role involves troubleshooting and resolving help requests while providing exceptional customer service in a collaborative environment.

Skills & Requirements

Must-have

  • 2-4 years related work experience
  • Experience with desktop operating systems
  • Strong documentation and problem-solving skills
  • Ability to lift up to 60lbs of equipment
  • Knowledge of basic computer hardware

Nice-to-have

  • Excellent customer service orientation
  • Team-oriented collaborative environment
  • Quick ability to absorb new information
  • Highly self-motivated and directed
  • Effective verbal communication in English

Key Requirements

  • Associates degree or related job experience
  • 2-4 years of related work experience required
  • Must have smartphone meeting security standards

Work Rights

Not specified

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