Customer Service Representative

Accendra Health

Downers Grove, IL, United States
Base: $20.00ph; bonus/equity: not specified; benef...
On-site
High-volume inbound call center
Educate patients on products and services
Address patient concerns and issues
Accendra Health is seeking a Customer Service Representative to provide positive customer experiences in a high-volume inbound call center, focusing on patient education and order processing. Candidates should have 1-2 years of customer service experience, excellent communication skills, and proficiency with MS Office

Job Summary

  • The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
  • With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
  • Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Matching Summary

Match Score: 85

Accendra Health is seeking a Customer Service Representative to provide positive customer experiences in a high-volume inbound call center, focusing on patient education and order processing. Candidates should have 1-2 years of customer service experience, excellent communication skills, and proficiency with MS Office.

Salary

Base: $20.00/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, PTO, 401(k), FSA, life insurance, disability, assistance program, parental leave, domestic partner benefits, well-being programs

Skills & Requirements

Must-have

  • High-volume inbound call center
  • Educate patients on products and services
  • Address patient concerns and issues
  • Place supply orders
  • Utilize tools and resources for order entry
  • Communicate with patients and healthcare professionals

Nice-to-have

  • Meaningful work with impact
  • Personalized, long-term care
  • Bringing Care To Life

Key Requirements

  • High School Diploma or equivalent
  • 1-2 years of customer service experience
  • Call center experience preferred
  • Excellent written and verbal communication skills
  • Proficient with MS Office
  • Ability to navigate multiple platforms
  • Ability to learn brand products and therapies
  • Strong customer service skills
  • Ability to resolve patient concerns
  • Demonstrate soft skills

Work Rights

Not specified

Tailored Resume

Cover Letter