Customer Service Supervisor

GPC Tools & Equipment Sydney

Not specified; not specified; benefits include med...
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3-5 years of related experience
Bilingual spanish/english fluency
Lean methodology implementation skills
** GPC Tools & Equipment Sydney is seeking a Customer Service Supervisor to oversee daily operations and performance metrics for the customer service team. The ideal candidate will have a background in customer service, strong leadership skills, and be bilingual in Spanish and English. **

Job Summary

  • The Supervisor de Servicio al Cliente oversees daily planning and tasks for Customer Service Representatives while providing feedback and coaching.
  • This role requires utilizing Lean methodology to improve departmental processes and ensuring adherence to ISO quality guidelines.
  • Motion Industries offers an excellent benefits package including medical, dental, vacation, and holiday pay.

Matching Summary

Match Score: 75

** GPC Tools & Equipment Sydney is seeking a Customer Service Supervisor to oversee daily operations and performance metrics for the customer service team. The ideal candidate will have a background in customer service, strong leadership skills, and be bilingual in Spanish and English. **

Salary

Not specified; Not specified; Benefits include medical, dental, vacation, and holidays

Skills & Requirements

Must-have

  • 3-5 years of related experience
  • Bilingual Spanish/English fluency
  • Lean methodology implementation skills
  • ISO compliance management
  • Performance metric monitoring

Nice-to-have

  • Strong critical thinking abilities
  • Active listening and presentation skills
  • Financial acumen and vision
  • Ability to lift up to 25 lbs
  • Cross-functional collaboration skills

Key Requirements

  • Bachelor's degree required
  • Intermediate to advanced English level
  • Leadership and people management skills

Work Rights

Not specified

Tailored Resume

Cover Letter