IG Group is seeking a Senior Real-Time Analyst to monitor and enhance operational performance across customer contact channels. The ideal candidate will have a strong background in real-time analytics within a contact center environment, demonstrating effective communication and analytical skills
Job Summary
The Senior Real-Time Analyst acts as a critical bridge between Real-Time, Scheduling, and Forecasting functions to ensure operational resilience.
This role requires proactively monitoring real-time performance across voice and non-voice channels to meet SLA and backlog targets while managing adherence.
IG Group offers a hybrid working model with three days in the office, tailored development programs, and opportunities for clear career progression.
Matching Summary
Match Score: 85
IG Group is seeking a Senior Real-Time Analyst to monitor and enhance operational performance across customer contact channels. The ideal candidate will have a strong background in real-time analytics within a contact center environment, demonstrating effective communication and analytical skills.