Not specified (assumed office-based due to location)
Forecasting and capacity planning
Intraday schedule management
Team leadership and mentoring
Concentrix is seeking a Senior Manager for Workforce Management in Makati City, Philippines, responsible for developing forecasts, capacity plans, and schedules while managing a team. The ideal candidate should have significant experience in workforce management, excellent communication skills, and the ability to improve operational efficiency
Job Summary
The Sr. Manager Workforce Management is responsible for leading a team to develop accurate forecasts, capacity plans, and schedules while executing workforce strategy.
This role requires partnering with Business Development, Operations, and Clients to create new models that support staffing and volume changes effectively.
Candidates must demonstrate the ability to mentor employees, analyze call center efficiency, and ensure alignment with client needs and financial performance goals.
Matching Summary
Match Score: 85
Concentrix is seeking a Senior Manager for Workforce Management in Makati City, Philippines, responsible for developing forecasts, capacity plans, and schedules while managing a team. The ideal candidate should have significant experience in workforce management, excellent communication skills, and the ability to improve operational efficiency.
Skills & Requirements
Must-have
Forecasting and capacity planning
Intraday schedule management
Team leadership and mentoring
Call center efficiency analysis
Advanced Microsoft Office skills
Nice-to-have
Continuous improvement mindset
Client partnership experience
Fast-paced deadline orientation
Customer service disposition
Strategic business acumen
Key Requirements
Associate's degree in related field
More than seven years of relevant experience
At least two years of Progressive Management Experience