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The Business Director role at Capital One involves strategic leadership and execution of customer experience initiatives for the Retail Bank's physical channels. The position requires a strong analytical background, leadership experience, and collaboration across various departments to enhance the Cafe experience.
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Job Summary
You will apply your strategic and analytical skills to major company challenges, teaming with world-class professionals to develop and test strategies that ultimately impact the bottom line.
The Retail Experiences team owns Customer Experience delivery for Retail Bank’s physical channels: the Cafe and Branch networks, focusing on transforming the Cafe experience.
This role requires strong business judgment, leadership, integrity, and executive communication skills to drive agreement and deliver results in a fast-paced environment.
Matching Summary
Match Score: 75
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The Business Director role at Capital One involves strategic leadership and execution of customer experience initiatives for the Retail Bank's physical channels. The position requires a strong analytical background, leadership experience, and collaboration across various departments to enhance the Cafe experience.
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Salary
McLean, VA: $230,400 - $263,000; Richmond, VA: $209,500 - $239,100; New York, NY: $251,400 - $286,900; Wilmington, DE: $209,500 - $239,100; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
Strategic and analytical skills
Develop and test strategies
Customer Experience delivery
Transforming Cafe experience
Quantitative analysis
Qualitative analysis
Nice-to-have
Collaborative environment
Continuous learning
Innovation
Entrepreneurial and dynamic environment
Consulting experience
Key Requirements
Bachelor’s Degree
At least 4 years of experience performing quantitative analysis
At least 4 years of experience performing qualitative analysis
At least 2 years of experience performing people management
At least 2 years of experience performing project management