Digital Customer Support Administrator (w/m/d)

Roche UK

Vienna, Austria
Base: € 46,000.00; bonus/equity: performance-orien...
Operative service management
Digital service expert (sme)
Performance & strategy monitoring
At Roche you can show up as yourself, embraced for the unique qualities you bring

Job Summary

  • At Roche you can show up as yourself, embraced for the unique qualities you bring.
  • As a Digital Support Admin, you will bridge the gap between traditional customer service and digital innovation.
  • It awaits you a yearly salary from € 46,000.00 gross full-time, as well as a performance-oriented bonus and attractive benefits.

Matching Summary

At Roche you can show up as yourself, embraced for the unique qualities you bring.

Salary

Base: € 46,000.00; Bonus/Equity: performance-oriented bonus; Benefits: Pensionskasse, Betriebsrestaurant, flexible Arbeitszeitmodelle, betriebliche Gesundheitsförderung, vielfältige Sportangebote

Skills & Requirements

Must-have

  • Operative Service Management
  • Digital Service Expert (SME)
  • Performance & Strategy Monitoring
  • Process Optimization & Quality
  • End-to-End Process Understanding

Nice-to-have

  • Innovative and communicative personality
  • Active digital transformation participation
  • Networking skills
  • Flexibility

Key Requirements

  • Economic degree or commercial apprenticeship
  • Relevant professional experience
  • Customer support experience
  • Complaint management experience
  • KPI and SLA monitoring experience
  • High affinity for digital services and AI
  • Very good German & English skills

Work Rights

Not specified

Tailored Resume

Cover Letter