Senior Director Ux Design

Amex GBT

Chicago, Illinois, United States
Base: $130,200.00 - $241,800.00; bonus/equity: dis...
10+ years professional design experience
5+ years senior leadership roles
Service design methodology expertise
The Senior Design Director will lead transformative design strategies for American Express Global Business Travel, driving innovative service design solutions that enhance customer experience and operational efficiency

Job Summary

  • The Senior Design Director will lead transformative design strategies for American Express Global Business Travel, driving innovative service design solutions that enhance customer experience and operational efficiency.
  • This role requires holding the team accountable to high standards while modeling the design rigor expected across the organization and balancing collaborative partnership with stakeholders.
  • Candidates are eligible for a discretionary annual bonus based on company and individual performance, along with awards under the Equity Incentive Plan and comprehensive US benefits programs.

Matching Summary

The Senior Design Director will lead transformative design strategies for American Express Global Business Travel, driving innovative service design solutions that enhance customer experience and operational efficiency.

Salary

Base: $130,200.00 - $241,800.00; Bonus/Equity: Discretionary annual bonus and Equity Incentive Plan; Benefits: Flexible health, retirement, parental leave, and travel perks

Skills & Requirements

Must-have

  • 10+ years professional design experience
  • 5+ years senior leadership roles
  • Service design methodology expertise
  • AI-enabled solution design
  • B2B and B2C platform experience

Nice-to-have

  • Principled design leadership
  • Data-driven stakeholder persuasion
  • Inclusive collaborative culture
  • Global project management
  • User advocacy conviction

Key Requirements

  • Bachelor's degree in Design or HCI
  • 10+ years of professional design experience
  • 5+ years in senior leadership roles
  • Proven track record managing complex global projects

Work Rights

Not specified

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