Monitor service performance and coordinate issue resolution
Manage daily operations of enterprise connectivity services including SASE, firewalls, VPNs, and DNS, ensuring stable voice and video communication
Job Summary
Manage daily operations of enterprise connectivity services including SASE, firewalls, VPNs, and DNS, ensuring stable voice and video communication.
Support for Factory Network operations, including policy requests and segregation, while overseeing service delivery to meet SLAs, KPIs, and compliance requirements.
Identify and implement infrastructure automation for network service provisioning, monitoring, and reporting, collaborating with engineering teams to develop reusable frameworks.
Matching Summary
Manage daily operations of enterprise connectivity services including SASE, firewalls, VPNs, and DNS, ensuring stable voice and video communication.
Skills & Requirements
Must-have
Manage enterprise connectivity services (SASE)
Provide operational support for GSIP platforms
Monitor service performance and coordinate issue resolution
Oversee service delivery, ensure SLAs, KPIs
Identify opportunities to automate network provisioning
Manage relationships with managed service providers
Handle vendor invoicing and intercompany invoicing
Nice-to-have
Collaborate with engineering teams
Maintain GSIP configurations and troubleshoot issues
Support SASE platform updates and rule changes
Participate in contract reviews and negotiations
Develop reusable automation frameworks
Understand voice protocols (SIP)
Familiarity with ITIL or similar frameworks
Key Requirements
5+ years of experience in IT operations or network support
Good exposure to GSIP and SASE platforms
Knowledge with network automation tools
Proven experience in supplier management
Familiarity with SSL certificate management
Familiarity with firewall basics
Familiarity with VPN technology
Strong background in vendor and intercompany invoicing processes